GENERAL CONDITIONS FOR ADMISSION TICKETS MOJO CONCERTS B.V.
Article 1 – Applicability and definitions
1.1. These General Conditions for Admission Tickets (“the General Conditions”) apply to every
legal relationship between MOJO Concerts B.V. (“MOJO”) and the one who orders/purchases
an admission ticket for an event organised by MOJO through MOJO, whether or not from an
official (advance) sales organisation that MOJO has engaged for the relevant event (“the
customer”) and the visitor of such an event (“the visitor”).
1.2. “Event” is understood to mean musical performances, concerts, festivals and/or other
manifestations in the broadest sense of the word.
1.3. “Location” means the actual site of the event as well as all the grounds, spaces, fields, etc.
surrounding it which form part of the complex within which the event takes place.
1.4. The applicability of any general terms and conditions of the client or the visitor is expressly
rejected.
Article 2 – Admission Tickets
2.1. An admission ticket can consist of a document provided by or on behalf of MOJO or a
unique barcode or QR code provided by or on behalf of MOJO.
2.2. The admission ticket is issued once and gives in principle access to one person. If there is a
group ticket, the admission ticket provides access to the number of people specified on the
group ticket.
2.3. The admission ticket is and remains MOJO’s property. The admission ticket entitles the holder
to attend the event. Only the holder of the admission ticket who is the first to show the admission
ticket at the start of the event is granted access. MOJO may assume that the holder of this
admission ticket is also the person entitled to it (the customer). MOJO is not obliged to carry
out any further verification of valid admission tickets. The customer must ensure that they
become and remain the holder of the admission ticket issued by MOJO or by an advance
sales organisation engaged by MOJO.
2.4. As of the time that the admission ticket has been given to the customer, the customer bears
the risk of loss, theft, damage or misuse of the admission ticket.
2.5. Only purchases from the authorised advance sales organisations engaged by MOJO or
from MOJO guarantee the validity of the admission ticket. The burden of proof in this regard
lies with the customer.
2.6. The admission ticket that consists of a bar- or QR-code is supplied to the customer via
electronic communication (email or app). If the customer has chosen to receive the admission
ticket in this way, the customer must ensure that this admission ticket can be supplied through
secure electronic communication. MOJO can neither guarantee the confidentiality of the
supplied admission ticket nor the receipt of the admission ticket.
2.7. MOJO reserves the right to set a maximum on the number of admission tickets that can be
ordered. The customer is then obliged to keep to the maximum fixed by MOJO. MOJO reserves
the right to cancel the number of tickets ordered that exceeds the maximum set by MOJO.
2.8. Admission tickets cannot be returned. The provisions of Article 6:230p sub e of the Dutch
Civil Code apply to admission tickets. If this option is available, then a ticket may be offered for
resale through a ticket exchange platform designated by MOJO.
Article 3 – Prohibition against Resale, etc.
3.1. The customer is obliged to keep the admission ticket for an event for themselves and
therefore not to resell it in any way to third parties, to offer it for sale or to give it to third parties
for commercial purposes. Exempt from this prohibition is the sale of admission tickets through a
ticket exchange platform designated by MOJO.
3.2. The customer is obliged vis-à-vis MOJO not to advertise or make any (other) form of
publicity in any way connected with the event and every part of it.
3.3. The customer who makes their admission ticket available to third parties for free and not
for commercial purposes is obliged to impose the obligations imposed on the customer as
described in the General Conditions on the person to whom the customer makes the admission
ticket available. The customer guarantees to MOJO that this/these person(s) will comply with
these obligations. MOJO can decide to sell admission tickets to an event by name (i.e.
personalized). In that case the admission ticket is non-transferable and – in deviation from the
above – only the person in whose name the ticket has been given has access. MOJO is entitled
(but not obliged) to check the identity of the holder of the admission ticket to determine
whether it corresponds to the name on the admission ticket, and if it does not correspond, to
refuse the holder of the admission ticket access to the event.
3.4. If the customer does not comply with their obligations as described in the preceding
paragraphs of this article and/or cannot guarantee them, the customer will owe MOJO an
immediately payable fine of € 10,000 per violation and € 5,000 for each day that the violation
has continued and continues, without prejudice to MOJO’s right to demand compliance from
the customer and/or compensation for the damage suffered or to be suffered.
Article 4 – The Visitor
4.1. The visitor is obliged, if so requested, to cooperate with a body search when visiting the
event. If the visitor refuses to be searched, entry to the event may be refused.
4.2. The visitor must be in possession of a valid and undamaged admission ticket both before
and during the event and for as long as the visitor is at the location where the event is held.
The visitor is obliged to present the admission ticket at the request of the operator of the place
where the event is held, the security personnel and other authorized persons.
4.3. The visitor is obliged, upon first request, to identify himself by means of a valid identification
document in order to enable MOJO, among other things, to comply with its legal obligations
in connection with events, including but not limited to the obligation not to provide alcohol to
persons below legal drinking age.
4.4. It is prohibited to bring bags and backpacks to the venue. In principle, this does not include
bags larger than A4 size. MOJO is entitled to lay down further rules per event. Bags and
backpacks that do not comply with the rules laid down by MOJO will not be taken into custody.
The camping grounds at events are excluded from the above.
4.5. It is forbidden to bring photographic, film and other recording equipment to the place
where the event is taking place. If MOJO takes custody of such equipment for the duration of
the event, MOJO accepts no liability whatsoever in this regard.
4.6. It is forbidden to bring glass, plastic bottles, cans, fireworks, weapons or firearms and/or
dangerous objects and/or alcoholic drinks to the site where the event is being held. If MOJO
takes custody of such objects for the duration of the event, it accepts no liability whatsoever
in this regard. Legally prohibited objects will be confiscated and not returned. For more
information on what may and may not be brought to the event, please visit
www.mojo.nl/voorwerpen.
4.7. Registration of the event in any form whatsoever, including photographing, filming and
making (other) sound and/or visual recordings, is prohibited, as well as printing and/or copying
from the programme (booklet), posters and other printed matter. All such recordings will be
confiscated and destroyed without fail.
4.8. If the visitor leaves the place where the event is held after entering it, the admission ticket
will lose its validity.
4.9. The visitor is obliged to abide by the regulations (including house rules) and/or instructions
of MOJO, the operators of the location, the security personnel, the fire department and other
authorised persons. If a smoking ban is in force on the site, this ban applies to all smoking
materials (including electronic).
4.10. MOJO advises visitors to attend events independently (i.e. unaccompanied by an adult)
to be at least 16 years of age. MOJO advises younger visitors to be accompanied by an adult.
MOJO reserves the right to apply a mandatory minimum age for specific events. This will be
clearly communicated in advance.
Article 5 – MOJO’s Rights
5.1. Should the customer or visitor violate one or more of the provisions contained in these
General Terms and Conditions, MOJO is entitled to invalidate the admission ticket or deny the
visitor further access to the event without the visitor having any right to reimbursement of the
amount that the customer has paid MOJO, whether or not via an advance sales organisation,
for the admission ticket (including service charges). The holder of an invalidated admission
ticket has no right to a refund or compensation in any other way.
5.2. MOJO retains the right to deny the visitor (further) access to the event or to remove him/her
from the site if MOJO considers this reasonably necessary for the maintenance of peace and
order during the event.
5.3. If it can be assumed that the admission ticket has been forged, MOJO is entitled to refuse
the holder of the ticket further access to the event, without the customer or the visitor being
able to claim any loss that has been incurred as a result.
5.4. The artist and MOJO are entitled to make visual and/or sound recordings of the event and
to use these images for promotional purposes for themselves or for their partners or sponsors.
Persons who appear in the recordings cannot claim any right to compensation.
5.5. MOJO is permitted to take additional (safety) measures for each event. MOJO will
announce the introduction of such measures in good time and communicate them to the
customer – for example by sending a mailing and/or placing a notice on the website of the
location, and the visitor – for example at the location. It is ultimately the responsibility of the
customer and the visitor to be aware of such additional measures.
Article 6 – Cancellation and rescheduling
6.1. MOJO has the right to reschedule the event to a later date or to cancel it, for example in
case of force majeure, which includes illness and/or cancellation of the artist(s), strikes, fire, bad
weather conditions and epidemics.
6.2. If MOJO – for example as a result of or in relation to force majeure – cancels the event
before it has started, MOJO shall be obliged only to refund to the customer the price
mentioned on the admission ticket, or in the absence of such a refund the price (in principle
excluding service charges) that the customer has paid through the sales organisation
mentioned in article 1.1. If an event must be cancelled after it has, MOJO shall only be obliged
to refund a part of the price mentioned on the admission ticket, or in the absence of such a
part, the price (excluding service charges) that the customer has paid through the sales
organisation mentioned in article 1.1. The customer will receive by electronic communication
(email or app) from the (pre)sales organisation or MOJO about a refund of the ticket price. This
email will mention the procedure and the response time. The aim is to send this message within
12 weeks after cancellation of the event. Only the customer will be notified and is entitled to a
refund. In the event of resale outside the official (pre)sales organisation or a MOJO designated
ticket exchange platform, the customer will have to contact the original ticket buyer himself.
The advance sales organisation shall decide on the refund of service charges in such cases.
Other damages (including travel and accommodation costs) shall not be reimbursed. Nor can
the customer claim (replacement) admission to another event. MOJO is not liable for any
(other) loss suffered by a visitor as a result of the cancellation of the event.
6.3. If MOJO, for example as a result of or in relation to force majeure, reschedules the event,
the admission ticket remains valid for the new date on which the event will take place. If the
customer cannot or does not want to attend the event on the new date, the customer is
entitled to return the admission ticket to MOJO or the sales organisation in exchange for a
refund of the price mentioned on the admission ticket, or in the absence of such a price, the
price (in principle excluding service charges) that the customer has paid through the sales
organisation mentioned in article 1.1. The customer will receive an email from the (pre)sales
organisation or MOJO about the refund possibilities of the ticket price. This email will mention
the procedure and the response time. The customer must indicate within the specified
response period that he wants a refund of the purchase price. If a customer fails to do so, the
admission ticket will remain valid for the replacement date and the right to a refund will expire.
The right to a refund expires in any case on the day of the replacement event. Only the
customer will be notified and is entitled to a refund. In the event of resale outside the official
sales organisation or a MOJO designated ticket exchange platform, the customer will have to
contact the original ticket buyer himself. within four weeks after the (old) date as stated on the
admission ticket. The advance sales organisation will decide on the refund of service costs in
such a case. Other damage (including travel and accommodation expenses) shall not be
reimbursed. Nor can the customer claim (replacement) admission to another event. MOJO is
not liable for any loss suffered by a visitor as a result of the postponement of the event.
Article 7 – MOJO’s Liability
7.1. MOJO is liable for direct damage suffered by the customer and the visitor that is the direct
and exclusive result of a shortcoming that can be attributed to MOJO. Only those damages
for which MOJO is insured and which are compensated by the insurer shall be eligible for
compensation. Not eligible for compensation are, in any case: a) consequential damages; b)
intangible damages; c) damages caused by intentional or conscious recklessness of MOJO’s
auxiliary persons.
7.2. Access to the location and attendance at the event takes place at the risk of the visitor in
the sense that MOJO accepts no liability whatsoever for damage resulting from such access
or attendance, such as hearing, sight and other physical impairments. MOJO maintains an
average noise level of 103 dB (A) as a maximum.
7.3. MOJO shall endeavour to ensure that the programme is performed as far as possible in
accordance with the announced time schedule. However, it is not liable for any deviations
therefrom and for any resulting damage to the customer and visitor. Starting times as stated on
admission tickets are subject to change. The customer and visitor are obliged to regularly
check (via the website or other MOJO communication channels) whether the starting time has
changed.
7.4. Furthermore, MOJO is not liable for the content and the manner in which the programme
of the event is carried out, including specifically the length of the programme. Nor is MOJO
liable for changes to the programme of the event.
7.5. MOJO is also not liable for any loss incurred by the customer or visitor as a result of the loss
of or damage to the admission ticket.
7.6 At the time of the event, it is possible that additional conditions or (health) measures may
apply in connection with Covid-19 or other infectious diseases. MOJO will organise the event
in accordance with the requirements of the applicable laws and regulations and will do
everything in its power to ensure that the event takes place as safely as possible. This does not
alter the fact that there is always a risk of infection with Covid-19 or any other infectious disease.
MOJO is not liable for any damage suffered by the visitor as a result of such a contamination.
Article 8 – Data protection
8.1. MOJO processes personal data of the customer, visitors and users of its websites in
accordance with its privacy statement. The aforementioned privacy statement is available at
http://www.mojo.nl/privacy-statement/.
Article 9 – Final Provisions
9.1. MOJO is entitled to change these General Conditions unilaterally. In that case, MOJO will
inform the customer and visitor of the changes in a timely manner. If the customer is a natural
person who does not act in the exercise of a profession or business, and the amendment results
in a performance to the customer that differs substantially from the original performance, this
customer has the right to terminate the agreement as of the date that the amended general
conditions come into effect.
9.2. Dutch law applies to these General Conditions and to every agreement that exists
between MOJO and the customer or the visitor.
9.3. All disputes that may arise as a result of the agreement between MOJO and the customer
or the visitor, or any agreement that may result from this agreement, will be exclusively settled
by the court in Amsterdam, unless the customer or visitor is not acting in the exercise of a
profession or business and, within one month after MOJO has invoked article 9.3 in writing, has
made it known that it chooses the court with jurisdiction under the law to settle the dispute.
9.4 In case of differences in the interpretation of the Dutch and English text of these conditions,
the Dutch text will prevail.
